Resume for Ruben Aleman

Experience

Dec 2023 - Present

Build and maintain large-scale codebases in Drupal, including a Drupal multisite.
Build custom Drupal modules with PHP and JavaScript.
Integrate AI into products to create features such as a retrieval-augmented chatbot, natural language search, and automated FAQ response emails.
Collaborate with internal and external clients to understand needs, establish expectations, and communicate progress on web projects.

Feb 2022 - Dec 2023

Used tools like SiteImprove and WebAIM to identify recurring accessibility issues across the FSU Libraries website.
Tested keyboard-only access with VoiceOver (macOS) and JAWS (Windows) to identify specific WCAG errors.
Edited views and templates in Drupal to fix accessibility errors identified in testing.
Streamlined accommodation requests by creating a dedicated email address and adding links for accessibility services (e.g., HathiTrust Digital Library resources).
Developed a workflow using automatic speech recognition and remediation to caption audio/video in the Libraries’ research repository.
Created instructional job aids on accessibility and quality for staff in graphic design, AV, web content editing, and digital scholarship.
Reviewed VPATs and provided recommendations for the e-resource acquisition team.

Jul 2021 - Feb 2022

Troubleshot and resolved technical problems in Canvas LMS and integrated third-party apps.
Provided customer support to students, staff, faculty, and administration.
Wrote and edited documentation for FSU’s Canvas knowledge base.
Communicated technical solutions via Zoom, phone, and email.

B.S. in Mathematics @ SUNY Stony Brook